Is it Neccessary to be sound in ‘UR’ Technical Domain for Support Engineers

Well, recent times I have been watching thru some of the techincal forums and felt really bad about all the way the things are handled by the Support Engineers (SE).  A customer has raised an alert, regarding a particular feature is not working. One of the support engineer made a reply stating that, kindly send us ur  log file and for more details. Few days later, another customer founded to be having a same issue and this time it was another support engineer who made the same reply. OOOooooooooops,,,,, what has happened to the previous guy ?? what is the fix given to the 1st customer???? L*L!!!!!!!!!!!! To my wonder, this gets repeated for the third time!!!!!!!! I personally feel it as an absurd case, where the support Engineers should have atleast get the information about this issue and should have made a post regarding this issue.

Only if a support guy does’nt have any domain knowledge on what he is working with, similar kind of replies would be presented. Also the way of answering to the forum posts like this will definitely spoil the customer’s trust.

Solution to that answer: It would be better, if the answer was like this.

Hi xxxxx,

Consulted with the technical team, and found the cause for that issue. Will give a fix in a days time as one of my developer is working on it. Moreover, for the same kind of question by many customers, it is better to answered under one support  name.

Thx

aaa

Regards

Sami

IPL: Who wins in this Money making business????

After a long time something which provoked me to write a blog. Got back the Set Top Box connection to my television after 3 yrs, I was very happy to watch all my favourite channels. In the mean time, 8 teams were finalized and it was on APR 17 IPL was started. My favourite was sachin and then ganguly. So the first match was between KKR and RC and KKR won convincingly. Few days passed and while i went on browsing i went thru the statistics of all the CEO’s whom has paid what to buy a team, Shockingly in the list the topper was Ambhani. He buyed it for $119 millions and seconds stands chennai superkings was bought by India Cements for $107 million and the third stands Deccan Chronicles and so on.  Looking on the points table Mumbai Indians were not in the top 4. I was suprised how could it be, being the highest bid among the team how can it be in the bottom 4 in the points table.  Later these guys suddenly came up and definitely i cannot accept it bcos they have adapted towards this 20-20 format, what should have happened is “FIXING“. Some underground work should have happened so that these guys must have move forwaded in the points table. Now i started to hate IPL. Everywhere money, its not the game that is being played, its the money thats getting played.

As per the facts Mumbai indians and Chennai super kings will definitely make it to the finals and finally Chennai super Kings will win the finals. Why Chennai super kings, if Chennai looses under Dhoni’s reign then he would be under Stake.

Comments are not welcome. This is purely my personal opinion and hence i would not allow any stupid comments here.

What is Automation all about? :-)?

Quite confused , why I have chosen this topic to write. Pretty much interestingly this is not about car automation or flight automation. This is completely about Software Testing Automation. What is testing ?? Where it comes ?? why it is so important ???

In software development life cycle, there are various stages in it,

1. Area Under investigation
2. Feasibility study,
3. Dialog Design
4. Code Design
5. Implementation
6. Testing
7. Turnover
8. Maintanance.

Will discuss the other parts later , now comes the testing part. when the sofware comes into the phase of implementation, the next immediate process is to test the software and make sure that, it does not have any bug on that. One who test the software is termed as quality control engineer.

Testing is the stage of the process and check whether the software is stable or not. Under testing, there are two kinds of testing, one is Manual Testing & the second one is Automation. In the former, where all things are manually done. How? For any defined software there will be a flow. That flow will be written as an use case. At the same time, for any flow there will be the functionality which is written as Test Case.

For eg:

Take a sample case of run a server and connect to the login client. How the usecase will be

UC_001:

1) start the server and connect the server using http://localhost:<port>

2)give the username and password as guest guest and press the submit,

3) check whether it gets redirected to next page .

How the test case will be:

Testcase ID: Description: Status : Expected Result: Result came: Result status

TC_001: start the server. critical server should server started Pass

check whether start

the server has started

So this is what a test case is called. How does automation plays an important role. Automation makes the QC Engineer job easier from writing testcases. Instead of writing 1000’s of testcases manually and testing each and every one of it . So “AUTOMATION” is totally defined as automating the testcases.

Some of my friends are in the automation and they automate the software on its working behaviour. For eg: in the login page there are so many cases to cover such as field blank , password wrong. special characters, and so on. But they are just automating it for correct login credentials alone which is not the good way of automation. It is as simple as they are automating the product and not the testcase.

I would sincerely request all to all the QC Engineers to understand the concept of automation and what automation is all about and how to implement it. Do not just do it in your way.

Regards

Sami

Neeya Naana Talk show : A worst level of making your emotions burst out.

Recently, in the past time I have started watching vijay tv’s talk show called “NEEYA NAANA“. Gopinath is the show runner also, he decides the travel the ship. This show mainly targets the corporate people on a major share and college students shares next. This show is truly based on what you feel and what you talk on certain views that gets discussed.

Job of the show runner is to make the people fall on their emotions and burst out with their emotional views. The recent show was on the topic “Does Astrology really adds flavour to the life (or) its just an another business to travel on with.”The show was started and various people really had their views and some experts on astrology also came and had their views. For any topic pros N cons will be there and for the same two groups of people also will be there.

Absolute vulnerable part of this show lies at the show runner who really takes advantage in hurting and insulting people views. After all the show is about to express their personal views. But this guy takes an advantage on them, and these people are not realizing that. I was wondering how a show runner can do like that by suppressing their views jus like that. Also this show is a new generation of patti mandram where the final judgement would be very neutral. Then why talk show? Why emotions burst ? why hurting people ? Finally why unbiased judgement.

As on my personal opinion these kinds of shows should be banned, tickling up all your emotions and without knowing what will happen, people are letting the very long hidden truths. To extend my comment on the show runner, he should not take added advantage of insulting the views of the speaker.

Neeya Naana , Not a talk show, Its a “STUPIDITY SHOW“.

What SAY !!!

Regards

Kumaran Silks Padum Office on Air

After a very long wait, kumaran silks padum office is gonna be on air from November 24th. It starts at 7 night. Prelims of the popular team music event starts first. Also we are the first team to perform. Hope this show will create another full time entertainment.

Still to come with more updates,

Raw ATM goes without story and sets another trademark for his worst performance

Each year when diwali comes, I use to crack some crackers at home, have some sweets, then have a very common meeting point where all of our friends will meet, then we go for a movie. This has become the habit for all of us. Atleast 10-15 member gang would be formed. But this time, all my friends are apart and just we had a very formal diwali wishes thru mails and chats. So I decided to turn up towards my relatives. All were really small i mean, 8-9 years difference and in that gang one guy is doing his degree. So we decided to go for a movie. With all the theatre influence we have tried for ATM (Azhagiya Tamizh Magan.) and we were happy to got 6 tickets. Film started and in the first few minutes itself I got damn bored by Dr.Vijya’s super mokkai’s of India. Director of this movie hardly tried to said something and he totally goes wrong.

Story: Vijay in his two roles. First vijay is basically a very good young, gentle lad does good to all and moves good with the people. He has a very peculiar character, can see some of the things that will happen in the future. Here the diredackar of this movie wanted the film to be like Final Destination but it had became fool’s destination. He sees a future as if he murder shriya at some place. So vijay wanted to move away from shriya though they are lovers. He moves to bombay there he meets another vijay and unsurprisingly when the former starts chasing the later to know who he is , gets end up in accident and the second vijay goes to chennai.

Guys now you all know what would have happened, and I don’t wan it to talk all those rubbish again. At one way I am astonished to see Dr.Vijay breaking his own records of his films which is super duper mokkai forever. The last one that I saw was madura, Wow I say 3 hrs headache movie and I thought “Innime intha madhiri mokkai film evanalyum panna mudiyathu.” Time went on again ATM came, no words actually to describe about this movie how worst it is. But I realized Dr.Vijay can break his own record and set the trend for ever.

:- Madura,Tirupachi,Sivagasi,Adi,Pokiri and now ATM. Hats off to Dr.Vijay for giving his worst movie for this Diwali. As a viewer I would give 2 out 10 to this movie.

Ten minutes at Carting

It was my first time, that I went for carting with two of my friends. The carting spot is near ECR[East Coast Road]. That was the first day of the week, and started around 6 in the evening. We took old mahabs road to catch ECR and the very first time, that was my biking experience totally. Road system made me absolutely sick. There is no proper road system and infact there was no road, it was full of sand and dusts with small pebble stones on the surface. Biking on that road is something like holding your life at hands and travelling on it. Somehow we went thru and reached the carting spot. The place was pretty decent and lonely, cos it was the first day of the week, only two guys were carting. I went to the counter to get the token for three of us, and it costed me jus 450 RS. 150/head for 5 min. Got the tickets and I was jumping out to get in to the car. I cannot control my anxiety over it. When I saw the car, tried sitting in, I ws totally disappointed. The car was too short for me and the steering wheel got stucked up between the thighs. My entire expectations got broke down, and i gave my ticket to my friend.

Moral: Too much of height is not good for health…….. lol

Bajaj Xcd 125, Junior Leader

Pulsar at all its released models made a revolution in the market. In the mean time, he tried to capture the 100cc market by so many factors which was not really went well. Bikes like, caliber 115, wind, ct100,platinum went out of the market in the speed they came in. After few failures, bajaj had an eye on 125cc vehicle and released Bajaj Discover 125cc which was not as hit as pulsar, but a very moderate hit. He then became the undisputed leader in 125cc 150cc, 180cc market in India. With some of the drawbacks in discover, bajaj got advanced to make another revolution by making a bike which is so called to “JUNIOR PULSAR” called XCD 125cc. This is really gonna beat each and every bike in its own style.

The XCD looks quite eye-catching, especially as an upgrade from the 100-110cc bikes we’re used to. The XCD has familiar lines of the present line up of Bajaj Bikes. The Headlamp, Side-Panels, Tail Lamps reminds you of the bigger Pulsars and the Discover.

Looks & Build Quality: The build quality is very good and looks and feels like a well put together motorcycle. The XCD also boasts of a “Self Starter” which according to be is a delightful feature to have. The XCD also features a “Digital Speedometer” which I thought looks plain and could have been better turned out. The switches are among the best in its segment and are pretty comprehensive. Push to cancel turn indicator switch is present along with the high beam flasher and the “Ride Control” switch.

A few people might complain that the XCD doesn’t look different from the other Bajaj models. Inspite of its small packaging, the XCD manages to looks sharp and Handsome.

Performance: On slotting the XCD into the first gear, the gearbox felt a bit notchy. But nevertheless it felt way better than the Pulsar gearboxes. The bike pulled cleanly through the gears and is comfortable to potter around in the top gear. The engine was relatively smooth and devoid of vibrations but it in terms of smoothness Bajaj engine can still improve.

Following are the performance figures of XCD:

0-60km/h - 8s
0-80km/h - 17s
Top speed - 93km/h
City Fuel economy: 64kmpl
Highway Fuel economy: 82kmpl

Ride Quality & Handling: The ride quality of XCD is very good and leagues ahead than any current 100 cc bike in the Indian market. The XCD feels like a bigger bike on the move. The XCD rewards you with a very good ride quality. It has almost become the norm about Bajaj having the best ride quality among Indian bikes. The Pulsars already have the best ride quality in the country today followed by the Discover 135 and now the XCD.

Fuel Economy: The initial fuel efficiency of XCD is around 70 plus Km per litre in real city conditions which puts the XCD among the most fuel efficient motorcycles in India along with the Fuel Injected “Glamour Fi”.

Overall, I’m very impressed with the XCD as long as I can remember that it’s supposed to compete with the Splendor/Platina. Here is XCD 125’s comparison with other 125cc bikes in India. The XCD has everything covered from the ride quality, handling, power/pickup which definitely is was better than any 100 cc bike in India today. Probably the fuel efficiency of the XCD is also going to be very good.

Different phases of xcd how it looks,

Regards

My First Stage Experience …. Contd, Part III

We have waited for nearly 6 hrs for the prelims to get complted, being the very first team to perfom and very first corporate show of mine, tension prevailed in that environment, We actually made a very good performance, but still we doubt of getting thru to the quarters. Rajesh our band leader who was very calm and he told guys be prepared for yourself. The result came…..

We were the first team to get selected. Could you imagine how much of pressure that was burdened on me got relieved, wow that was. Everyone was happy and we were keen to know who were the other contestants who got to the quarters.
It was TCS,HCL,CTS,SIFY,FORD,HP,XANSA,SCOPE and HSBC. By now we all came down normal and stead

My First Stage Experience …. Contd,

As I have discussed in my previous blog, there held a very tight competition among 14 teams on the dias. Various teams such as HCL, Sify, Infosys and so on. Along with these teams our team took participated [AdventNet]. It was Oct 20, 6 P.M at night, prelims was started and we were the very first team to perform. Lots of confusion on the stage, the monitors were not working, the sound system were not proper, with all of these difficulties, we made it somehow on the stage and got ourselves ready for the show. I was the lead singer for the preliminary round. Two distinguished judges  surendra a very famous singer and dubbing artists. Along with him, sangeetha a budding singer in the cini industry. The time has started and the instrumentalist let them down playing, now it was my turn to sing. On a very different environment like this, lost all my fears and got a new energy after i sung my first line then it went on. I was so enthu till the end of the song and my tempo was really boosted up the audience also the judges. Judges gave real good comments and i’m so proud that our team held really tight and performed the real best on the stage. Then all the teams had their performances on the stage, it has nearly taken 6 hrs for them to complete the preliminary round.

 Many more enjoying moments, sad dismissals, happy selection and more fun happened.  Wait for my next blog, until then keep on guessing what would have happened,

Contd…